Contact us
Need Help?
Our beauty support team is here to help with product questions, routine guidance, and order inquiries.
Response time
We typically reply within 1–2 Business Days.
Support hours
Monday to Friday: 9:00 am - 5:00 pm (EST).
Saturday - Sunday:9:00 am - 3:00 pm (EST).
Frequently asked questions
Simple answers to common questions about shopping with us, building your routine, and caring for your skin.
How do I choose the right products for my skin?
Start with your main skin concern, such as dryness, dullness, sensitivity, acne, or uneven texture. Then choose gentle products that support your skin barrier before adding stronger active ingredients.
Are your products suitable for sensitive skin?
Many of our products are selected with sensitive skin in mind, but everyone’s skin is different. We recommend checking the ingredient list and patch testing before using a new product on your face.
How should I build a skincare routine?
A simple routine usually starts with cleanser, toner or essence, serum, moisturizer, and sunscreen during the day. Begin with the basics, then add targeted treatments based on your skin’s needs.
When will my order ship?
Orders are usually processed within our standard handling time. Once your order ships, you’ll receive a confirmation email with tracking details.
Can I return or exchange a product?
Returns and exchanges depend on the condition of the item and our store policy. Please review our return policy or contact us with your order details so we can help.
What should I do if I receive the wrong or damaged item?
Please contact us as soon as possible with your order number and a photo of the item. Our support team will review it and help make things right.
