Last updated: August 12, 2026
SHIPPING DESTINATIONS
Set The Scene currently ships to addresses in Canada and the United States.
Orders placed for unsupported destinations may be cancelled and refunded.
ORDER PROCESSING
Orders are normally processed within 1–2 business days, excluding weekends and holidays.
Customized, personalized, made-to-order, preorder, and high-volume products may require additional preparation time. Any different processing estimate will be stated on the product page or communicated before fulfillment.
Processing time is separate from carrier transit time.
ESTIMATED DELIVERY
After processing, estimated standard delivery times are:
• Canada: approximately 3–7 business days
• United States: approximately 5–10 business days
Delivery estimates are not guaranteed. Weather, holidays, customs, carrier disruptions, incorrect addresses, and other circumstances may cause delays.
EVENT-DATE ORDERS
Customers are responsible for ordering early enough to allow for processing, shipping, inspection, and setup before an event.
Contact us at [CUSTOMER SERVICE EMAIL] before ordering if your event is approaching. We cannot guarantee arrival by an event date unless that commitment is expressly confirmed in writing.
SHIPPING COSTS
Available shipping methods and charges are shown at checkout.
Free standard shipping is available on qualifying orders of $99 or more after discounts and before taxes, unless a promotion states otherwise.
Optional expedited-shipping fees are non-refundable after an order has shipped.
TRACKING
When tracking is available, a shipping-confirmation email will be sent after the order is dispatched. Tracking information may take up to 48 hours to update.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate delivery address.
Contact us immediately if you discover an address error. We cannot guarantee that an address can be changed after processing begins.
Customers may be responsible for additional shipping charges when a package is returned or redirected because an incorrect or incomplete address was supplied.
DELAYS
If we become aware that we cannot ship your order within the stated processing period, we will notify you and provide a revised estimate.
Where applicable, you may agree to the delay or cancel the affected order for a refund before shipment.
CUSTOMS, DUTIES, AND IMPORT CHARGES
International shipments between Canada and the United States may be subject to duties, taxes, brokerage fees, or import charges.
Unless checkout expressly states otherwise, the recipient is responsible for charges assessed by customs authorities or carriers. We do not control these charges.
DAMAGED PACKAGES
If an order arrives damaged, contact us within 7 days at [CUSTOMER SERVICE EMAIL].
Include your order number and photographs of:
• The damaged product
• The exterior shipping package
• The interior packaging
• The shipping label
Keep the product and packaging until we complete our review.
MISSING OR DELIVERED-BUT-NOT-RECEIVED PACKAGES
If tracking has not updated or a package appears lost, contact us so we can assist with a carrier inquiry.
If tracking states that a package was delivered but you cannot locate it, check the delivery area, household members, neighbors, reception desk, and carrier notices before contacting us.
We will assist with reasonable carrier claims, but claim outcomes are determined using available tracking and delivery evidence and applicable consumer law.
CONTACT
Set The Scene
Email: info@settingascene.com
